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Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always want the best experience possible; they want...
Is It Worth to Outsource? How one can outsource wisely
Recent trends in software development market show that it is no longer the most efficient way to work onshore. Competition is too high and in some particular cases, US or European IT people even go farming rather than admit the situation and adapt...
Know your Audience Before you Write your Book or Web Site - Part 1
Know your Audience Before you Write your Book or Web Site - Part
1 Judy Cullins ©2005 All Rights Reserved.
If you want happy customers to use your service or buy your
book, you need to focus on their needs and desires.
Unhappy customers...
Making Your Purpose Your Business, Step#4
Step#4 – Organizing & Developing Online Content
If you have done your homework then you are ready to organize and develop what will be your online content. Your content is very important as it will be used for promoting you, your work, and...
Why Late Night Brainstorming Could Be E.S.P.
I’m sure at some point in your life; you have awaken from a dead sleep, scurried to your office or kitchen to grab a notepad and pen, and wrote down something inspirational.
You spent all day trying to come up with ideas, but nothing worth...
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Going the Extra Mile and Getting Referrals
Successful salespeople have the ability to turn the customers they serve into advocates. They don't directly ask for assistance, they do it by going the extra mile when providing service. It is only natural for satisfied customers to refer their friends and business associates to someone they know they can trust to take good care of them.
Your ability to provide quality service after the sale is critical in developing "lifetime relationships" with your customers. Top salespeople have learned that the key to their success is "service with a smile." They understand that their referrals and follow on business is in direct relationship to the service they render on a daily basis.
Here's how you can do it:
1. Always under promise and over deliver. Develop a reputation for reliability; never make a promise that you can't
deliver.
2. Stay in contact and keep good records. Consider sending a personal note or an article of interest once or twice per year.
3. Pay attention to the small things. Get in the habit of returning phone calls, e-mails and other correspondence quickly.
4. Give your customers a promotional gift. You might want to consider sending them a book, or any gift with your picture and contact information.
5. Establish a feedback system to find out how your customers perceive the quality and quantity of the service you provide.
About the Author
Gordon Goh is author of the free, informative website content of Motivation | Inspiration Tips offering quality useful tips for Motivation
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