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3 Unusual Formats For Auctions on eBay
eBay users are accustomed to only two "standard" formats for sales on eBay: either the 'regular' auction which involves bidding and waiting; and the Buy It Now, which is an instant purchase. But there are three other formats that are less well...
How to Create the Best Title for your eBay Auction
The auction title you use is vital, and you only have 55 characters to play with.
In these 55 characters you have include strong keywords to make sure you are returned in as many relevant searches as possible. Plus you want to persuade...
Service Simplifies Ebay Online Auctions
Used to be that when you wanted to sell something you had a garage sale, put an ad in the For Sale section of the local classifieds or posted a sign on the neighborhood bulletin board. The Internet has changed all that. While you can still use the...
Using Internet Auctions To Promote Your Local Business
Here is a little-used but highly effective way of reaching potential customers, even in your local market: online auctions. A growing number of businesses are using auctions to attract a steady stream of customers. By listing on an auction site...
www.allactiontrade.com ... Auctions
Click here >> http://www.allactiontrade.com Products & Services of Largest B2B trade portal, allactiontrade.com. Various Sections of www.AllActionTrade.com like, b2b trade offers, global trade leads, b2b auctions, b2b exhibitions, b2b forums, etc. ...
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What To Do After Your eBay Auction Closes
So your auction closes. Now what?
Hopefully you made a sale or several sales. Now the important work begins. Here are some tips on what to do after your eBay auction closes.
Buyer Contact
Once your items have sold, be responsive to the buyer. Contact them in a quick manner, thank them for their purchase, and provide the required information for payment.
Professional Wrapping
When you wrap your items, wrap it professionally in nice, clean tissue paper. If breakable, be sure the item is wrapped with bubble wrap as well. Include a business card with your website information, name, address, or a printed out statement showing the items name, items number, price paid, and a small hand-written note thanking the buyer for their purchase.
Insurance
Insurance is usually a good idea but in general, it should be an optional feature, with the decision left to the buyer. Remember two important things about insurance. First, insurance is VERY inexpensive. Therefore, in your description, you should state how much insurance would cost and recommend it. Second, you should also state in the description that if insurance is not purchased, you are not responsible for lost or damaged items.
Go the Extra Mile
You want every customer to be a happy customer. If you have to do a little more research on shipping, or negotiate on price, remember that the customer is the reason you will have success. Therefore, be prepared to go the extra mile in providing them with superior service every single time.
Negative Feedback
Unlike other sites that use a feedback system, eBay’s feedback is sacred and taken very seriously. Negative feedback is never removed. Therefore, if you leave negative feedback rather than trying to handle a tough situation between you and the seller, this could give you a bad reputation. If people see that you consistently leave negative feedback because your buyer did not pay as quickly as you like or whatever reason, buyers will be leery of buying from you in fear of getting negative feedback themselves should something go wrong.
Trustworthiness
It is extremely important that you handle your account with integrity. The number of positive comments and amount of stars earned are what will be the deciding factor for many buyers. Be
professional, polite, and stand by what you sell.
Sending Items
In your description, provide accurate details regarding shipment. Make sure the item(s) are sent within the time you stated. In many cases, people purchase something for a specific purpose and if you do not ship it when stated, not only do you mess up their schedule for the item but you have probably lost a customer and opened the door for a negative feedback.
Communication with Buyer
It is your responsibility to contact the buyer at the end of the auction congratulating them on winning the item(s). Issue an e-mail requesting their shipping address. Once they provide that information to you, let them know when the shipment will go out, which should coordinate within the timeframe provided in your auction description. If you know the shipping charges, advise them in this same e-mail. Once payment has been made, send another e-mail to the buyer confirming that you received their payment and that the item(s) will be shipped on X day via (US priority mail, UPS, Fed-Ex, etc.). Once you have a tracking number, send that to the buyer as well. This will allow them to follow the tracking themselves.
Integrity
Regardless of whom the buyer, work with integrity and run your auctions accordingly. More than likely, you will run into some difficult buyers, although not often. Keep in mind that every buyer provides the best form of advertisement - word of mouth. Integrity is what will draw customers in and keep them coming back along with friends and family.
Openness
If a buyer makes a recommendation, listen. That does not always mean you will agree or even like their recommendations but if they have something to say, it might be something important to making your auction site better for future buyers. For example, if your shipping information seems muddled to the buyer but clear to you, you need to review what you have written. If the customer is struggling with understanding, that is truly what matters.
About the Author
Lewis Leake is the webmaster of GrowNetProfits.com - subscribe to his GrowNetProfits Newsletter and get Work From Home Tools, Articles, Tips and Resources delivered to you twice a month. http://www.grownetprofits.com -- Also get access to his new Subscriber's Membership Site.
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